Privacy Policy

This Privacy Policy describes how we collect, use, and protect your personal information when you use our auto repair negotiation services. We are committed to ensuring the privacy and security of your personal data in accordance with applicable privacy laws and regulations.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when using our services:

  • Contact information (name, email address, phone number)
  • Vehicle information (make, model, year, VIN)
  • Repair details and estimates
  • Photos and documentation related to your vehicle repairs
  • Payment information (processed securely through third-party payment processors)
  • Communication records with our service representatives

Automatically Collected Information

When you visit our website, we automatically collect certain information:

  • IP address and location data
  • Browser type and version
  • Device information and operating system
  • Pages visited and time spent on our website
  • Referring website addresses
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and improving our negotiation services
  • Communicating with you about your case and service updates
  • Processing payments and maintaining financial records
  • Negotiating with repair facilities on your behalf
  • Analyzing and improving our website functionality and user experience
  • Sending promotional materials and service updates (with your consent)
  • Complying with legal obligations and preventing fraud
  • Responding to customer service requests and inquiries

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

  • Repair Facilities: We share necessary information with auto repair shops to negotiate on your behalf
  • Service Providers: Third-party vendors who assist with payment processing, email delivery, analytics, and hosting
  • Legal Requirements: When required by law, court order, or government regulations
  • Business Transfers: In connection with a merger, acquisition, or sale of company assets
  • Protection of Rights: To protect our rights, property, safety, or that of our users

All third-party service providers are contractually obligated to maintain the confidentiality and security of your personal information.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

  • Essential Cookies: Required for website functionality and security
  • Analytics Cookies: Help us understand how visitors use our website
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, firewalls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. After your case is completed, we maintain records for a minimum of seven years for legal and tax purposes. You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Objection: Object to processing of your personal information
  • Portability: Request transfer of your data to another service provider
  • Withdraw Consent: Withdraw consent for marketing communications
  • Opt-Out: Opt out of sale or sharing of personal information

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete such information promptly.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information held by businesses
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising CCPA rights

We do not sell personal information as defined by the CCPA.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending you an email. The updated policy will be effective immediately upon posting. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • • Through our website chat feature
  • • By email at the address provided on our website
  • • By phone during business hours

We are committed to resolving any privacy concerns in a timely and transparent manner.

Last Updated: June 15, 2026

Effective Date: June 15, 2026